Refund policy

Damaged, defective or incorrect items

If any item in your wholesale order arrives damaged, defective, or different from what you ordered, email wholesale@springlandpets.com within 7 days of delivery with your order number and photos of the issue. Once we confirm the problem, we will send a replacement or issue a credit to your wholesale account, at no cost to you.

All other sales are final

Because wholesale orders are sold at wholesale pricing for resale, all other sales are final. We do not accept returns or exchanges of undamaged products, including slow-selling or excess stock.

Questions

Contact wholesale@springlandpets.com with any questions about your order.